NexGen AI Growth ("NexGen," "we," "us," or "our") is a US-based company that provides AI-powered agent platforms, CRM tools, and automated engagement solutions designed for medical spas, clinics, and wellness businesses. We are committed to protecting the privacy of our users, customers, and the patients and leads they serve.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.nexgenaigrowth.com (the "Site"), use our platform and services (the "Services"), or communicate with us. Please read this policy carefully. By using our Site or Services, you agree to the practices described herein.
We collect information you voluntarily provide to us, including:
When you access our Site or use our Services, we may automatically collect:
NexGen integrates with over 10,000 third-party tools and platforms including HubSpot, Salesforce, GoHighLevel, Calendly, Facebook, Stripe, and others. When you connect these tools, we may receive:
As an AI engagement platform serving medical spas and clinics, NexGen processes data about your clients and patients on your behalf. This data, which may include names, phone numbers, email addresses, appointment details, and treatment inquiries, is processed as described in your service agreement. NexGen acts as a data processor with respect to this data, and you (our business customer) act as the data controller.
IMPORTANT: If your use of our Services involves the processing of Protected Health Information (PHI) as defined under HIPAA, you must execute a Business Associate Agreement (BAA) with NexGen prior to using the Services for that purpose. Please contact us at the address below to request a BAA.
We use the information we collect for the following purposes:
By submitting your contact information and providing consent on our website, you agree to receive SMS text messages and phone calls from NexGen AI Growth regarding our products and services. Standard message and data rates may apply. Message frequency will vary.
You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. You may also opt out by contacting us directly using the information in Section 12. After opting out, you may receive one final confirmation message.
NexGen's AI agents, when deployed by our business customers, may send SMS messages and make phone calls to leads and clients on behalf of those businesses. The business customer is responsible for ensuring they have obtained all required consents from their contacts in compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any other applicable laws before using our platform for outreach.
We share information with trusted third-party vendors and service providers who assist us in operating our business, including cloud hosting providers, payment processors (Stripe), analytics providers, customer support tools, and AI model providers (including but not limited to OpenAI, Google Gemini, Grok, Meta Llama, and Anthropic Claude). These providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures.
If you are a lead or client of a medspa or clinic that uses NexGen's platform, the business using our Services controls how your information is used and disclosed. Please refer to that business's own privacy policy for information on their data practices.
If NexGen is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control via email or a notice on our website.
We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to: (a) comply with a legal obligation or valid legal process; (b) protect and defend the rights or property of NexGen; (c) prevent or investigate possible wrongdoing in connection with our Services; or (d) protect the personal safety of users of the Services or the public.
We may share your information with third parties when you have given us your explicit consent to do so.
We retain your personal information for as long as your account is active, as necessary to provide the Services, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need personal information for these purposes, we will securely delete or anonymize it.
You may request deletion of your account and associated personal data at any time by contacting us as described in Section 12. Please note that some information may be retained in our backup systems or as required by law even after deletion of your account.
We implement industry-standard administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, alteration, and disclosure. Our platform is designed with compliance in mind, including support for HIPAA and SOC 2 standards for qualifying enterprise customers.
These measures include encrypted data transmission (TLS/SSL), access controls and authentication requirements, regular security assessments, and employee training on data handling practices.
Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
We use cookies and similar tracking technologies (such as web beacons and pixels) on our Site to collect and use information about you and your interactions with our Site. Cookies are small data files stored on your device that help us provide a better user experience.
We use cookies for the following purposes:
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our Site and Services. Please refer to your browser's help documentation for instructions on managing cookies.
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you certain rights regarding your personal information:
To exercise these rights, please contact us as described in Section 12. We will verify your identity before processing your request and will respond within 45 days.
Residents of certain US states, including Virginia (VCDPA), Colorado (CPA), and Connecticut (CTDPA), may have similar rights regarding their personal information, including rights to access, correct, delete, and obtain a portable copy of their personal data, and to opt out of certain processing activities. To submit a request to exercise applicable state privacy rights, please contact us as described in Section 12.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.
Our Site and Services may contain links to third-party websites, tools, and services. This Privacy Policy applies only to NexGen. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review their privacy policies before providing any information to them.
When you connect third-party integrations (such as HubSpot, Salesforce, Calendly, or Stripe) to our platform, your use of those services is also governed by their respective privacy policies and terms of service.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, providing additional notice such as an email notification or a prominent notice on our Site.
Your continued use of our Site or Services after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
NexGen AI Growth
Website: www.nexgenaigrowth.com
Contact Form: Available here
We will respond to all privacy-related requests and inquiries within the timeframes required by applicable law, and no later than 30 days from receipt of your request.
